At fachai, we believe that entertainment should always feel good. Our responsible gaming commitment means every Philippine player has the tools, information, and support they need to keep their experience positive and within healthy limits.
We take our duty of care seriously. Here is what fachai actively does to keep every player safe.
You can set daily, weekly, or monthly deposit limits directly from your account settings at any time. Once a limit is in place, it takes effect immediately and cannot be increased for 24 hours, giving you a genuine cooling-off period. This tool is designed to help you stay within a budget that feels comfortable, not just one that is technically possible. We encourage all players to set a limit before they start, not after. Responsible budgeting is the single most effective habit for long-term enjoyment.
Time can pass quickly when you are engaged in a game, so fachai provides optional session time reminders that alert you after a set period of play. You choose the interval — 30 minutes, one hour, or longer — and a gentle notification will appear when that time is reached. Taking regular breaks keeps your decision-making sharp and your enjoyment high. We also display your total session time clearly in your account dashboard so you always have anaccurate picture of how long you have been playing. Awareness is the first step toward balance.
If you feel that you need a longer break from gaming, our self-exclusion tool lets you suspend your account for a chosen period — from 30 days up to a permanent closure. During a self-exclusion period, you will not be able to log in, deposit, or receive any promotional communications from us. We take these requests seriously and process them promptly, with no pressure to reconsider. If you are unsure whether a short break or a longer exclusion is right for you, our support team can help you think it through without judgment. Your wellbeing always comes before your activity on the platform.
Your full transaction and gaming history is available in your account at any time, giving you a transparent record of every deposit, withdrawal, and session. Reviewing your history regularly is one of the healthiest habits a player can develop, as it turns abstract feelings about spending into clear, concrete numbers. We present this information in a clean, easy-to-read format so there is no guesswork involved. If you notice a pattern that concerns you, that is a good moment to use one of our limit or exclusion tools. Knowledge of your own behaviour is a powerful form of self-care.
fachai is strictly an adults-only platform, open only to players who are 21 years of age or older, in line with Philippine gaming regulations. We verify age during the registration process and may request additional documentation at any point to confirm eligibility. If you are aware of a minor attempting to access the platform, please contact our support team immediately so we can act. We also encourage parents and guardians to use device-level parental controls as an additional layer of protection. Keeping gaming away from minors is a responsibility we share with every adult in the household.
Our player support team is trained to handle responsible gaming conversations with care, empathy, and complete confidentiality. Whether you want to set a limit, ask about self-exclusion, or simply talk through a concern, you can reach us through the in-app chat at any time of day. We will never pressure you to keep playing or dismiss a concern as minor — every request is treated with the same seriousness. If we believe a player may be experiencing difficulties, we may proactively reach out with information about available tools and external support resources. You are never alone in managing your gaming experience.
Problem gambling can affect anyone. Recognising the early signs is the most important step toward getting back on track.
Gaming is meant to be a source of entertainment and excitement, but for some people it can gradually shift into something that feels harder to control. Common warning signs include spending more money than you planned, chasing losses in the hope of winning them back, feeling irritable or anxious when you are not playing, and neglecting work, family, or personal responsibilities because of gaming. You might also notice that you are borrowing money to fund your play, hiding your gaming activity from people close to you, or finding it difficult to stop even when you want to. If any of these experiences feel familiar, it is worth pausing and honestly assessing your relationship with gaming. Reaching out early — to a trusted person or a professional service — makes a meaningful difference.
If you or someone you know needs support beyond what we can offer, these Philippine resources are available to help.
The National Center for Mental Health in the Philippines operates a 24/7 crisis hotline at 1553. Trained counsellors are available around the clock to provide confidential support for mental health concerns, including issues related to compulsive behaviour and gambling. Calling is free from any landline or mobile number in the Philippines. You do not need to be in immediate crisis to call — early conversations are always welcome. Reaching out is a sign of strength, not weakness.
Gamblers Anonymous Philippines offers peer support meetings for individuals who want to stop gambling and stay stopped. The programme is based on shared experience, mutual support, and a structured recovery framework that has helped thousands of people across the country. Meetings are held regularly in Metro Manila and other major cities, with online options also available. Participation is completely voluntary and confidential, and there are no fees or membership requirements. Connecting with others who understand your experience can be one of the most powerful steps in recovery.
The Philippine Amusement and Gaming Corporation (PAGCOR) maintains a responsible gaming programme that includes player protection resources, self-exclusion registries, and guidance for those affected by problem gambling. As the regulatory body overseeing gaming in the Philippines, PAGCOR sets the standards that licensed operators like fachai are required to follow. Their responsible gaming framework ensures that player welfare is embedded into the operation of every licensed platform. You can find more information through official PAGCOR channels. Knowing your rights as a player is an important part of staying protected.
Whether you want to set a limit, take a break, or simply learn more about how we protect our players, our support team is ready to help. You can also visit our FAQ page for quick answers to the most common responsible gaming questions.