Last updated: January 2025. This Privacy Policy explains what personal data fachai collects, why we collect it, how we use and protect it, and what rights you have as a user based in the Philippines. By using our platform, you agree to the practices described here.
When you register and use the fachai platform, we collect information that is necessary to provide you with a safe, personalised, and legally compliant experience. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect transactional data such as deposit and withdrawal records, betting history, and account activity logs to maintain accurate records and detect any unusual behaviour. Technical data — including your IP address, device type, browser version, and session timestamps — is gathered automatically each time you access the platform. If you contact our support team, we retain records of those communications to help resolve future queries more efficiently. We do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance under Philippine law.
Your personal data is used primarily to operate and improve the fachai platform, process your transactions, and verify your identity in line with our legal obligations. We use your contact details to send you account notifications, security alerts, and — where you have opted in — promotional communications about offers and platform updates. Behavioural and technical data helps us detect fraud, prevent unauthorised access, and ensure the integrity of our games and betting markets. We may use aggregated, anonymised data for internal analytics and product development, but this data cannot be used to identify you individually. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. All data processing activities are carried out in accordance with applicable Philippine data privacy regulations.
We share your personal data only with trusted third parties who are essential to delivering our services, and only to the extent necessary for those specific purposes. These include payment processors who handle your deposits and withdrawals, identity verification providers who confirm your eligibility, and technology partners who support the operation of our platform infrastructure. All third-party partners are contractually required to handle your data securely and in compliance with applicable privacy laws. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts when required to do so by law or to protect the rights and safety of our users and the platform. We will never share your data with unrelated commercial third parties or allow it to be used for purposes beyond those described in this policy. If our business is ever transferred or acquired, your data may form part of that transaction, and you will be notified in advance.
We take the security of your personal information seriously and apply industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security), and sensitive account data is stored using strong encryption at rest. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling personal data are trained on data protection obligations. We conduct regular security assessments and vulnerability testing to identify and address potential risks before they can affect our users. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant Philippine regulatory authority within the timeframes required by law. While no system can guarantee absolute security, we are committed to maintaining the highest practical standards of data protection.
We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations in the Philippines. Account information, transaction records, and identity verification documents are typically retained for a minimum of five years following account closure to comply with anti-money laundering and financial record-keeping requirements. Communication records with our support team are kept for up to three years to assist with dispute resolution and service improvement. Technical logs such as IP addresses and session data are retained for shorter periods, generally no longer than twelve months, unless they are required in connection with an ongoing investigation or legal proceeding. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you wish to request early deletion of specific data, you may do so by contacting our support team, subject to any overriding legal obligations we are required to fulfil.
As a user based in the Philippines, you have rights under the Data Privacy Act of 2012 that give you meaningful control over your personal information. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to request corrections if any of that data is inaccurate or incomplete. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention requirements that apply. If you believe your data has been processed in a way that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team with your request and we will respond within a reasonable timeframe. We are committed to handling all data rights requests fairly, transparently, and without unnecessary delay.
The fachai platform uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your preferences, and help us understand how users interact with our services. Essential cookies are required for core functionality such as keeping you logged in and maintaining your session securely, and these cannot be disabled without affecting your ability to use the platform. Analytics cookies help us measure page performance and identify areas for improvement, while preference cookies remember settings such as your language and display choices. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some features of the platform. By continuing to use fachai after being informed of our cookie practices, you consent to the use of cookies as described in this policy.
We may update this Privacy Policy from time to time to reflect changes in our services, applicable laws, or the way we handle personal data. When we make material changes, we will notify registered users by email or through a prominent notice on the platform before the changes take effect, giving you the opportunity to review the updated policy. The effective date at the top of this page will always reflect when the policy was last revised. Continued use of the fachai platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you should stop using the platform and contact our support team to arrange the closure of your account. We encourage all users to review this policy periodically so they remain informed about how their personal information is being protected.
Our support team is happy to explain any part of this Privacy Policy in plain language. You can also visit our FAQ page for quick answers, or create an account to start enjoying the fachai experience with full confidence that your data is in safe hands.